PTCL Has introduced an online portal that it can be calling “Personal Service Portal”, mainly targeted at helping clients with purchase and assistance services.
At the moment, consumers aren't permitted to create their own accounts to obtain updated position about the (landline or broadband) solutions they may be using. However, clients can register complaints, know the status of the complaint and chat experience PTCL’s customer care team.
Most likely company will certainly add more features within WSS with time.
Earlier impressions claim that a self-proclaimed Personal Service Website is a half-hearted hard work which should have numerous additional features to really service customers. For example, there are numerous PTCL clients who are still not able to keep track of their own data utilization history, a much-requested function especially when data limitations are usually in place.
The personal service is actually a blessing if clients were given a choice to upgrade/degrade or even modify the broadband rates of speed, access amounts and other comparable things.
Nonetheless, allows compliment PTCL’s efforts when you get us a platform wherever consumers can purchase new DSL/Broadband connections or EVO (wireless broadband) products. There are a large number of tutorial video clips available on the actual portal as well. Frequent Asked Questions can be another section that will benefit the consumers to much extent too.
You can travel to PTCL Self Service Portal right here: https://my.ptcl.net.pk
This new Online Self Care Portal by PTCL is an excellent step taking by PTCL in understanding that more and more people use the internet to order things online.
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